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Accessibility Statement

Accessibility Statement

Accessibility statement for
tivertonmarket.com

This website is run by Mid Devon District Council. We want as many people as possible to be able to use this website.

Mid Devon District Council endeavours to make this website as accessible as possible to everyone, including those with disabilities and those who use assistive technologies to browse the web. Some of the ways in which we strive to achieve this are as follows:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader  (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

How accessible this website is

We know some parts of the websites aren’t fully accessible:

  • Colour contrast is insufficient 

What to do if you can’t access parts of this website

If you need information on this website in a different format please contact us using the details below:

Email: customerfirst@middevon.gov.uk
Call: 01884 255255
Letter:

Customer Services
Mid Devon District Council
Phoenix House
Phoenix Lane 
Tiverton EX16 6PP

We’ll consider your request and get back to you in 2 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements please contact us by using the contact us form, emailing customer services customerservices@middevon.gov.uk or phoning 01884 255255 to discuss the issue with an advisor.

Contacting us by phone or visiting us in person

We provide a relay assistance service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us by phone or visiting us in person

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Mid Devon District Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-compliance with the accessibility regulations

Colour contrast is insufficient

Some Text has poor colour contrast between the text and the background which can give problems for users with visual impairments, colour blindness or when the website is viewed from a device in a bright environment. This doesn’t meet WCAG 2.1 success criterion 1.4.3 (Contrast)

Disproportionate burden

We have not identified anything that qualifies as disproportionate burden as of yet, but we are still evaluating our sites and may update this when we identify issues.

 

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

 

How we tested this website

This website was last tested on 26th March 2024. The test was carried out by Mid Devon District Council using Sort site, Google accessibility tools and Axe.

We tested:

  • our main website platform, available at tivertonmarket.com
;